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Contact Us

  • Casa Benedetta
  • 201 N. Kentucky Street McKinney, TX 75069 Sales@shopcasabenedetta.com

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Returns + Exchanges

OUR PRIORITY IS TO MAKE SURE YOU ARE HAPPY WIITH YOUR ORDER, FRIEND! :)

RETURNS POLICY 

We KNOW it can be tricky to purchase products online. Casa Benedetta makes every effort to ensure that you are completely satisfied with your purchase, however if for any reason this is not the case, we are happy to offer a return for store credit only.  

The following conditions must be met:

  • Apparel items are unworn, in original condition with garment tags attached
  • Exchange requests are subject to availability, and are for size alternatives only of the same item as originally purchased
  • Please note postage paid is non-refundable
  • You are responsible for return shipment postage 

Please kindly note that online store credits will be returned as a store credit to your Casa Benedetta account and cannot be redeemed for cash. Please ensure your items are eligible for return according to the above conditions and contact our customer service here to request a return/exchange. 

Customers will be responsible for charges associated with the returns/exchanges postage cost of their items to Casa Benedetta. We recommend using registered mail or parcel tracking as we are unable to take responsibility for return items lost in transit. 

You can contact us by sending an enquiry through our Contact Us page or emailing us at Sales@shopcasabenedetta.com. 

SALE ITEMS

All sale items are final sale. We do not offer refunds on sale or discounted items, however, we can arrange an alternate size exchange on your apparel item(s) within 7 days of purchase, subject to availability. If you wish to receive an exchange on your items, this must be specified to our customer service team via email (Sales@shopcasabenedetta.com) prior to sending the product you wish to exchange to us. 

Customers will be responsible for charges associated with the returns/exchanges postage cost of their items to Casa Benedetta. We recommend using registered mail or parcel tracking as we are unable to take responsibility for return items lost in transit. 

EXCHANGES

Exchange requests are subject to availability, and are for size alternatives only of the same item as originally purchased. If you are needing a return, please send us a request using our contact form or email address. Please allow up to 14 business days for an exchange (alternative size only). You are responsible for return shipment postage, and will be charged $10.00 for FedEx 2-day shipping back to you.