Returns

RETURNS POLICY

Casa Benedetta makes every effort to ensure that you are completely satisfied with your purchase, however if for any reason this is not the case, we are happy to offer a return within 7 days of delivery to the original method of payment. After 7 days of purchase, we only offer store credit. 

The following conditions must be met:

  • Apparel items are unworn, in original condition with garment tags attached
  • All items must be returned to us within 7 days of you receiving the order and be accompanied by an approved returns form
  • Exchange requests are subject to availability, and are for size alternatives only of the same item as originally purchased
  • Please note postage paid is non-refundable
  • You are responsible for return shipment postage

Please allow up to 14 business days for an exchange (alternative size only), or credit to be processed after your returns parcel has been received. Please kindly note that online store credits will be returned as a store credit to your Casa Benedetta account and cannot be redeemed for cash. You are also welcome to make a return or exchange (within the above terms and conditions) to our Casa Benedetta store at 201 N Kentucky Street McKinney, TX 75069. 

If the return is a result of our error (you received an incorrect or defective item, etc.), we will pay for the return shipping costs, otherwise you are responsible for return shipment postage.

FULL PRICE ITEMS

We are happy to arrange a return for full priced items to an online store credit to your Casa Benedetta account, or alternate size exchange on your apparel item(s) within 7 days of purchase, subject to availability.

SALE ITEMS

Unfortunately, all sale items are final sale. We do not offer refunds on sale or discounted items, however, we can arrange an alternate size exchange on your apparel item(s) within 7 days of purchase, subject to availability. If you wish to receive an exchange on your items, this must be specified to our customer service team prior to sending your return to us. Please see below for how to request an online return or exchange.

HOW TO RETURN YOUR ONLINE PURCHASE TO US

(1) Please ensure your items are eligible for return according to the above conditions and contact our customer service here to request a return.

(2) Please provide the following information when submitting your contact form for return requests:

  • Your online order number
  • The items you wish to return
  • Reason for return
  • Return Method Request (Please specify if you wish to receive a Refund, Exchange including size preferred OR an Online Store Credit) 

(3) After receiving your return authorization form back via email from our customer service team, please follow the instructions and attach the returns address form to the outside of your returns parcel (ensuring to remove any old labels or barcodes). 

(4) Please note, customers will be responsible for charges associated with the returns postage cost of their items to Casa Benedetta. We recommend using registered mail or parcel tracking as we are unable to take responsibility for return items lost in transit. 

You can contact us by sending an enquiry through our Contact Us page or emailing us at Support@shopcasabenedetta.com.

RETURN ADDRESS

Casa Benedetta - Returns

201 North Kentucky St.

McKinney, TX 75069